NOVA™ Body
Will it hurt or damage my skin?
Will it hurt or damage my skin?
With several levels of intensity, you are able to adjust the suction, massage, and heating power of our device with ease to help you become comfortable with our device at low levels before progressing.
Starting at a low level is most optimal for beginners and does not hurt or cause permanent skin damage. However, you might notice redness right after using it and that's completly fine - the redness will go away in a few minutes. It just indicates the effectiveness of the device.
Some people with sensitive skin might experience bruising, which is also completly fine, and usually disappear after a few days. Make sure to take a break and start treatment again after the bruising is gone.
Is it easy to use at home by myself?
Is it easy to use at home by myself?
Our devices are intuitive right out the box and very easy to use, enjoy a healthy therapy session from home.
Do I have to use oil?
Do I have to use oil?
Yes, you have to use oil which helps with the ease of using the device. But don't worry, we've got you covered - we offer 5 mini body oils as a gift, which will have you covered for the next 10 sessions.
How often should I use the anti-cellulite massager?
How often should I use the anti-cellulite massager?
For best results, use the massager for 10-15 minutes per session, 3-4 times a week. Adjust the frequenct based on your comfort and desired results.
When can I expect to see results?
When can I expect to see results?
The speed at which you see results may vary depending on individual factors and the specific skin concerns being targeted. However, based on customer feedback, 92% of users report noticeable improvements within two weeks of consistent use.
Payment
What payment methods do your support?
What payment methods do your support?
Our online store supports PayPal, credit/debit card, Master Card, Visa, and American Express.
Is your payment system secure?
Is your payment system secure?
To make the payments at our online store safe and secure, we have adopted the latest payment encryption technology. Furthermore, our website has applied the SSL to avoid any information leakage.
Ordering
I didn't receive my confirmation email. What should I do?
I didn't receive my confirmation email. What should I do?
Our confirmation emails are sent a few minutes after you have placed an order with us. If you haven't received it, please make sure to check your spam and junk folders just in case ! If you are still unable to locate your confirmational email, please reach out to our support team for further assistance.
How long does it take to prepare an order?
How long does it take to prepare an order?
Please allow 1-3 business days for your order to be processed.
How can I change or cancell an order?
How can I change or cancell an order?
To change or cancel an order, please contact us immediately at hello@kudaore.com. Be sure to include your order number and a message indicating the change(s) that are necessary.
We can change an order if the order has not been processed yet.
Please note that some orders may be processed within 12 hours, so be sure to notify us as soon as possible.
Where can I find my order number?
Where can I find my order number?
You can find your order number and other order information by logging into your account. You can also check the order confirmation email.
Shipping & Returns
What are your shipping estimates?
What are your shipping estimates?
All orders shipped throughout the United States there is an average transit time of 5-7 business days.
For all other international orders, please reference to our Shipping Policy page.
What are your shipping rates?
What are your shipping rates?
We provide free shipping for all orders.
How can I track my order?
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
*If you've just received a shipement notification please allow 1 to 3 business days for the tracking information to be updated in the courier's system.
If you are unable to track your order or have any other difficulties/concerns, please contact our support team at hello@kudaore.com and we will respond as quickly as possible.
Most emails are answered within 1 business day.
Do you offer returns?
Do you offer returns?
You may return most new, unpened items within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error (you received an incorrect or defective item, etc.).
Certain types of items cannot be returned, like custom products, gift cards. Please get in touch if you have questions or concerns about your specific items.
*Click here for return policy.
